Privacy Policy
Last updated: January 2026
1. Introduction
Multiple Insurance Services Inc. (“we”, “us”, “our”) operates multipleinsurance.ca and provides insurance brokerage services across Canada. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
2. Information We Collect
We collect personal information only as necessary to provide insurance quotes, process applications, and deliver brokerage services.
2.1 Information You Provide Directly
You may provide the following:
- Full name
- Email address
- Phone number
- Address
- Date of birth
- Driver information (e.g., licence details, driving history)
- Vehicle details
- Property details (home, condo, rental, commercial)
- Business information (for commercial insurance)
- Travel details (for travel insurance)
- Health‑related information (for health insurance quotes)
- Uploaded documents (e.g., insurance documents, IDs, claim documents)
- Any information submitted through contact forms or quote forms
We do NOT collect Social Insurance Numbers (SIN).
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring URLs
This is collected through:
- Cookies
- Google Analytics
- Meta Pixel (if enabled)
- Other standard tracking tools
2.3 Newsletter & Marketing
If you subscribe to our newsletter, we collect your:
- Name
- Email address
You may unsubscribe at any time.
3. How We Use Your Information
We use your information to:
- Provide insurance quotes
- Process applications
- Communicate with you
- Respond to inquiries
- Improve our website and services
- Verify your identity
- Provide customer support
- Send newsletters or updates (if opted‑in)
- Comply with legal and regulatory requirements
4. Sharing Your Information
We may share your information with:
4.1 Insurance Providers & Underwriters
To obtain quotes or bind coverage, we may share necessary information with:
- Canadian insurance carriers
- MGAs (Managing General Agents)
- Third‑party underwriting partners
4.2 Service Providers
We may use third‑party vendors for:
- Website hosting
- Analytics
- Email marketing
- Form processing
- Secure document storage
These providers are contractually obligated to protect your data.
4.3 Legal Requirements
We may disclose information if required by:
- Law
- Court order
- Regulatory authorities
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze traffic
- Personalize content
- Support marketing campaigns
You may disable cookies in your browser settings, but some features may not function properly.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide insurance services
- Meet legal and regulatory obligations
- Maintain accurate business records
Uploaded documents and quote information may be retained for compliance purposes.
7. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
- Encrypted data transmission
- Secure servers
- Access controls
- Regular security audits
However, no method of transmission over the internet is 100% secure.
8. Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Request corrections
- Withdraw consent (where applicable)
- Request deletion (subject to legal requirements)
To exercise your rights, contact us using the information below.
9. Third‑Party Links
Our website may contain links to third‑party websites. We are not responsible for their privacy practices.
10. Contact Information
Multiple Insurance Services Inc.
Surrey, British Columbia,
Canada
Email: info@multipleinsurance.ca
Phone: 604-438-1718
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.